Refund Policy

EURO ONE SP Z O. O. | Refund Policy

We believe clear policies are the foundation of a great customer relationship. At EURO ONE SP Z O. O., we aim for total transparency, which is why you’ll find our return terms linked on every product page and in our footer.

While we take pride in the quality of our products and services, we understand that issues can occasionally arise. Below, you will find everything you need to know about our refund eligibility and how to initiate a return or exchange.

Due to the significant size and weight of our inventory, return shipping can be costly. To avoid unnecessary expenses, we kindly ask that you verify all dimensions and specifications to ensure the product is suitable for your specific application before finalizing your purchase.

If you have any doubts or need technical guidance, please contact our support team—we are happy to help you find the right fit.

Conditions for Refund Eligibility

To qualify for a refund or exchange, the following criteria must be met:

  • Condition: Items must be in “as-new” condition and completely unused.

  • Safety & Contamination: Storage tanks must be completely clean and empty. We cannot accept returns on any unit that has had petroleum products or chemicals pumped into it, due to environmental and safety regulations.

  • Inspection: All returns are subject to a physical inspection upon arrival at our facility to confirm they meet the “clean and empty” requirement.

Please contact us with your order number, contact information, product(s) & reason for return. A member of the team will reply within 1 working day.

PLEASE NOTE – Returns are not accepted at our registered address. Once you have completed the returns form and a return has been agreed, you will be sent the forwarding information for the item.

Once verification is complete and the unused status is confirmed, refunds will be processed. Refunds will be issued through the original payment method or an agreed alternative.

Refunds will be processed within 48 hours of the validated request. Clients will be notified once the refund has been completed.

Terms and Conditions

  • Partial Refunds: If storage tanks have been partially used, refunds will be calculated based on the proportion of unused capacity.
  • Contractual Obligations: Clients must adhere to any minimum storage duration or contractual conditions outlined in the service agreement, which may affect refund eligibility.
  • Administrative Fees: A processing fee may apply to refund requests. Clients will be informed of any applicable fees during the refund request process.